Today was a shadow day and I focused on the operations at the facilities. I was able to go in and see the flow of the day as employees set them up for clients. I love how the atmosphere is so inviting, as I client I never paid attention to the details but looking from the administrative side I was able to recognize the music that sets the tone to get clients ready for their workout, the trainer behind the desk greeting clients, answering questions, and taking orders. There are several amenities and technological advances to make checking in and working out a flawless experience. Everything works together to create an experience for the clients, one that is innovative and challenging to keep things interesting. My mentor really wanted me to get the full experience she wanted to be sure that I had all my questions answered from the administrative side so that I could gain more experience with effectively handling that side of the business My favorite thing had to be when my mentor was making smoothies and she and her client joked about how she does not make good smoothies, it reminded me of how she always says you must be willing to do everything that you have your employees do and it showed how she has a strong rapport with her clients.
My mentor and I walked through the Superior facility and talked about what my mentor wanted to bring to the facility and even how she was thinking of what to do with that facility. how that facility is the one that she wants all of her facilities to resemble including the franchises. We discussed ways to improve the child care and how to drive more traffic to this location. All of her facilities are doing well as far as making a profit but the Superior location does not have the traffic that she wants yet it has all of the amenities that the organization. We went over proofs for the billboards and signs that will go on the buses next week. We discussed areas that she needed help in moving forward and I told her that I would go over my notes to advise her how to move forward.
My mentor and I walked through the Superior facility and talked about what my mentor wanted to bring to the facility and even how she was thinking of what to do with that facility. how that facility is the one that she wants all of her facilities to resemble including the franchises. We discussed ways to improve the child care and how to drive more traffic to this location. All of her facilities are doing well as far as making a profit but the Superior location does not have the traffic that she wants yet it has all of the amenities that the organization. We went over proofs for the billboards and signs that will go on the buses next week. We discussed areas that she needed help in moving forward and I told her that I would go over my notes to advise her how to move forward.
